Final Paper Outline Essay

Dr. White ordered an unusual dose of a medication for a patient. May Patterson, RN, sees the order and believes it to be the wrong dose. She is afraid to call Dr. White because he can be abrasive at times. Nurse Patterson asks the charge nurse who is not as familiar with the patient to call the doctor. The charge nurse calls Dr. White. He insists that he knows what is best for the patient and insists that the medication will be given as written. The charge nurse calls you, the administrator on call for the weekend, to resolve the issue. 1. What principles of effective teamwork have broken down? 2. How will you work to resolve the issue? 3. List and describe five potential strategies for conflict resolution within this team. a. What types of information will you need to collect to have an intelligent conversation with this physician? b. Who should be involved in this situation, and the discussion with Dr. White, and why? 4. Which conflict resolution strategy is likely to be most successful? The principles of effective teamwork have been broken down when there was a fear of communication. Being that this case was due to someone’s health, Nurse Patterson should have put her fear of communicating with an abusive man aside and focused more on the patient’s health. It was however good that she at least brought someone else into the situation instead of just putting it all aside and submitting the prescription knowing the possible dangers. I as an on call administrator would resolve the issue by looking into the patient’s medical history and find out what the symptoms are and if that prescription is ri ght in order to treat their diagnosis. I would then call Dr. White to confirm why this certain medication was needed. Bargaining is one of the five potential strategies for conflict resolution. If you can get a team to bargain together you are getting them to come together once then next time a situation arises, the favor can be returned. Problem solving is getting the team to work through a situation and come to an agreement. Voting can be a bit difficult because one may not always agree with the other and a solution may not be reached. Researching can take up too much time and may delay a problem being solved longer than need be. Having a third party involved is always a plus because they can hear both sides of a dilemma and give their side as well and get a solution. The information needed to be collected in order to have an intelligent conversation with Dr. White would be to gather as much information about the patient, the patients history as well as the past history of the Doctor and how he communicates with others that way I would be able to know how to approach the situation and how to come to a conclusion without there being any conflict. The only ones needing to be involved is Dr. White, Nurse Patterson and the charge nurse. In this situation I don’t feel it would need to go any further than the administrator unless I felt there was potential harm or ill intent on the staff’s part. The conflict resolution strategy I feel would work the best is problem solving. With this strategy you are able to look at both the pros and the cons of this situation and it would make it easier to make a decision as to what is the best thing that needs to be done in order to treat the patient. Discussion 2 Human resources are an integral part of health care operations to recruit and retain high quality, and often highly specialized employees. 1. Describe why human resources management is comprised of strategic and administrative actions, providing examples of each. 2. Outline specific activities that encompass the strategic and administrative responsibilities of the human resources department. 3. If you were employed as an administrator in a small physician group without a human resources department, how would you carry out the strategic and administrative responsibilities required? Strategic actions has a main role in participating in business strategies rather than supporting administration. Research is done on its own in order to come up with a solution in order to have effective advice. It maps out specific strategies for achieving results for the organization. On the administrative side they are more focused on providing advice, guidance, strategies and services to management and staff. As well as what is best for the health company when it comes to hiring and recruiting the right kind people to do the job to the best of their ability. The roles of strategic planning is the process of planning, having a vision, its mission, values, suppliers and customers, acknowledging bumps and roadblocks, figuring out the goals and objectives, spreading the word, keeping track, assessing and following up on the process. Administrative responsibilities include the hiring process and orientation, approval for health care vacancies, advertising the position, preparing for the interviews and making selections. As an administrator I would designate certain people to carry out the job of what is required of both strategic and administrative responsibilities in order to keep the business meeting its required standards of staffing.